McDevitt Trucks is New England’s largest medium duty truck and heavy duty truck distributor providing sales, parts and service for Mack, Volvo, Peterbilt, Western Star and Isuzu trucks.
McDevitt Trucks is a “factory authorized” dealer for all the most commonly used engines, transmissions and axles including; Mack, Volvo, Caterpillar, Detroit Diesel, Cummins, Mercedes and Allison. McDevitt’s “all makes” service includes fire trucks and motorhomes too!
They are an authorized service dealer for Prevost Coach and motorhome chassis as well!
While Sterling Trucks are no longer being manufactured, they are an authorized service dealer and stock thousands of dollars in Genuine Sterling parts.
McDevitt Trucks in Manchester, New Hampshire can also provide parts for Autocar and Ford Heavy Duty Trucks.
With a 4+ million dollar parts inventory and over 40 factory-trained technicians, McDevitt Trucks can reduce downtime and keep your truck running at peak performance.
Currently McDevitt Trucks Inc. is hiring for these select positions:
Diesel Technician –
DUTIES AND JOB SKILLS:
Entire brake and clutch job replacements.
Minor trouble shooting of electrical and air brake problems.
Front-end work; alignments; tie rods.
Cooling system repairs
Starting and charging systems
Frame cross member repairs.
Some duties of engine repair; cylinder heads, cam shaft, rear structure & tune-ups.
Fifth wheel adjustments and replacement.
Required to demonstrate continuous learning utilizing a variety of resources including web based and other structured training programs.
Service Advisor –
DUTIES AND RESPONSIBILITIES:
Greet customers in a timely, friendly manner.
Schedule appointments using dealership approved forms.
Obtain correct contact information of customer and company.
Obtain customer signature on repair order/contact sheet.
Indicate on the RO the exact customer complaint, not necessarily the repair instructions. Let the foreman and the tech determine the correct repair procedure, not the customer.
Determine if repairs are covered under warranty, seek assistance from Warranty Department as needed.
Issue Purchase Orders to vendors. Receive and match vendor invoices to the Purchase Orders.
Check customer credit status with the business department.
Obtain customer vehicle data.
Handle telephone inquiries regarding work in progress and appointments. Ensure that at least (1) Service Advisor is at his/her work station at all times. Answer telephone calls as quickly and efficiently as possible.
Advise customers on the care of their trucks and the value of maintaining their vehicles in accordance with the manufacturer’s specifications, using maintenance menus.
Provide estimates for parts and labor when requested. Have customer sign estimate when authorization is given. (e-mail, fax etc.)
If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
Process and close RO’s in a timely manner.
Call customers for PO’s when applicable.
Ensure that necessary documents are accounted for.
Handle routine customer concerns.
Keep a neat and clean write up area.